What difficulties have arisen in the company
Representatives of the Russian agricultural sector now have access to the highest technologies, and experts call the development that has occurred over the past two decades a breakthrough. Russian companies - both large and relatively small farms - want to receive the most high-tech service. It is extremely important for them to use the equipment efficiently: to avoid breakdowns, downtime, to operate it as long as possible, but to know exactly when investments in repair are already unprofitable and it is time to buy a new combine or tractor.
It's simply not possible to provide this level of service without comprehensive data analysis. In addition, this would help to reduce the cost of service, which is a significant part of P&L "Agricultural Machinery": 90% of the service work is done in the fields, and the company urgently needs to optimize its engineering departments and reduce the human factor. The management of the company needs to provide the most up-to-date data on the operation of the fleet of machinery, which would be used for further analysis and key decisions. This is primarily due to the specifics of the business: the price of downtime in short periods of sowing and harvesting works is very high, so the speed of response should be lightning fast.
"The cost of one unit of self-propelled equipment is 15-20 million rubles. For a large agricultural holding company the economic decision when it is time to change one of the hundreds of tractors on the balance is absolutely nontrivial task, which should be based on data analytics. It is this task that would make it possible to understand at what point further operation of the machine is more expensive than buying a new one, which would make it possible to service them in such a way as to reduce the payback horizon to 3-5 years", - Evgeny Zelenov explains.
What technologies have helped to change everything
"We need to optimize the work of the engineering staff as much as possible. To do so, we need to reduce our dependence on complex document flow. Switching to the platform allows us to optimize the working time of engineers and obtain high-quality data suitable for further processing. You can work with such information along the entire production chain - from ordering and warehouse inventory management to photo reports on the condition of equipment," says Evgeny Zelenov.
It is important for agricultural holdings to understand clearly the cost of ownership and operating expenses. Due to this, it is possible to build effective models of fleet management. The exit for "Agricultural Machinery" was the rejection of paper and the development of an automated workstation of an engineer on the platform Microsoft Dynamics 365 Field Service - a specialized solution for service management of equipment and machinery "in the field. Microsoft's choice was also due to the fact that the company has quite a few solutions on the Azure cloud platform, which are easily integrated with each other and help "Agricultural Machinery" to create its own single technology platform.
"Our platform based on these solutions works perfectly even in areas of very poor signal reception, the system adequately accumulates and transmits data, integrates them with our solutions. Now each field employee has his or her own tablet, which has no analogues in any other company. With this tablet, engineers transmit all the necessary information to help us make operational management decisions, analyze data and make our customers' businesses more efficient. It would be difficult to do it in paper format - the loss of time would be fatal", - adds Yevgeny Zelenov.
Yolva Company was a partner in the implementation. The company's specialists have prepared and implemented the project, and now it is being technically supported.
What did the business get
The first short period of operation in the fields showed about 15% time savings for engineers - and there are more than 50 of them in the company. They no longer prepare many field reports for the client. All the work of engineers can be seen on almost one screen in the online mode, and Microsoft systems help to store and analyze them quickly. The rejection of paper has reduced the possibility of errors in the process of data collection and analysis. Reports are now more accurate and standardized. Thus, it was possible to reduce expenses on service and at the same time to accelerate its work. Customers receive all data they need for planning as quickly as possible.
Now the company has thought about creating a client personal account, which would provide a stable channel of communication with customers.
How to save employees' time by increasing the reliability of their work.